Sprint: I woudn't go back to their bar.

While the theme and focus of this blog has been thus far the trials, tribulations and debauchery at one particular bar, I am changing the focus for this next series of blogs. But am I really changing it that much? Is a bar all that different from any other place of business? Not really.

All places require a product or service to be sold; a customer to purchase that good or service; and a customer service representative to give that customer the service or good that they expect. I, the bartender am the customer service rep. And if I bartended at Brady's in the same ignorant, unapologetic manner that the Sprint customer service representatives deliver their products through their company, then I would be working at an empty bar, and probably not working at all.

This next group of blogs will explore the ways in which Sprint has completely abandoned the customer service principle, leaving in its wake a very large segment of unhappy customers, thirsty for the type of service and respect that any old bartender happily and automatically gives. And bartenders' products cost about 20 times less than Sprint's. And their customer's length of stay is on average, a couple of hours, versus the years that Sprint takes hold of us through their iron-clad contracts and subpar attention. So why is it, that I have repeat customers by choice, and Sprint can only keep customers because they give them no other choice..?? Read on, and let's investigate.